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Surveys and Consultations

Sir Jonathan Michael’s first recommendation was that the Council of Ministers should formally adopt the principle that patients and service users are fully engaged in, and at the centre of, all aspects of planning and delivery of health and social care services. Within this in mind, the Health and Care Transformation Programme regularly seek honest opinion regarding quality of care via surveys and public consultations. A number of the projects across government have ran surveys and consultations previously – please read through the below page, where you can access results of completed surveys and consultations, or take part in any current surveys or consultations.

Primary Care at Scale

The Primary Care at Scale project is co-designing and implementing the optimal strategy and model to deliver Primary Care services collaboratively and at scale on the Island. Primary Care are the services that you generally visit when you first need support, including General Practice, Pharmacy, Optometry (opticians) and Dentistry.

A key outcome for the project will be to support the delivery of personalised care closer to home. This aligns with the Transformation Programme’s aim to support delivery of the right care, in the right place, at the right time, in the most affordable way.

With the above in mind, the public were invited to share their views on how these services can best support you to be happy and well.

After hearing the views from the public, we asked staff to share their views to help us understand how Primary Care services (General Practice, Pharmacy, Optometry and Dentistry) can work together more effectively to improve not only a better experience for our colleagues, but deliver a better patient experience and outcomes. 

We want to understand which changes would be most important to health and care professionals, and what you think would bring the most positive benefits and outcomes for Manx residents. You have a pivotal role in delivering health and care services on the Island so we want your input to shape their future!

The results are now available and will be used to develop a more detailed Model of Care.

Thank you all for taking part!

Improve Legislative Framework Project

The Improve Legislative Framework project overseas the development of new and/or amended legislation to ensure any gaps or changes in the law are filled and addressed as needed.

Stemming from the work of the project is the Manx Care Act Bill. A new statutory duty of candour is included in the Bill, meaning organisations that provide health and care services have a duty to be open and honest. In the duty of candour consultation, the public were invited to give their views on proposals to ensure greater honesty and transparency for patients and service users when things go wrong with their treatment and care. The public consultation closed on 22 January 2021. The comments were reviewed and you can view the summary of responses received.

Recently, members of the public were invited to have their say on proposals to update and improve the way complaints about health and social care services are handled in the Isle of Man. The consultation explains how government is taking a two-pronged approach to reforming the Island’s health and social care complaints process. The public consultation closed 18 October 2021, and we would like to thank those who participated. You can view the summary of responses received here.

In the short term, new Regulations will modernise specific aspects of the current process. Longer-term reform will require new primary legislation and a comprehensive review of the complaints process is planned as part of the Health and Social Care ‘Reform’ Bill.

Care Pathways and Service Design Transformation

The Pathways project team are working to help us gain an honest, open view of some of the services as they are today and identify the best way that we can deliver the required care in the future.

The surveys carried out so far (findings summarised in the ‘Your Feedback’ section below) have gathered feedback from the public on the health and care services provided to service users across several areas. These surveys form part of the wide-ranging review being carried out by the Health and Care Transformation Programme, which is considering the redesign of services in numerous key areas. Feedback on current services is vital, to ensure the needs and views of patients and service users are included in new-look care pathways, which will take a holistic approach to meeting an individual’s needs.   

Minister for Health and Social Care David Ashford said:

‘The surveys are central to the Pathfinder stage of the Transformation Programme, designing integrated, responsive models of care which are sustainable in the long term. In his landmark health and care review, Sir Jonathan Michael concluded that we have a once-in-a-generation opportunity to transform our services for the better. It is a clarion call we are acting on – and the health and care surveys are an important step in achieving that change.'

The Transformation team is working with user groups and third sector providers to gain further insight and input to the reviews, and several partners are helping to gather views from users of their services, in separate initiatives.

Your Feedback

We would like to thank everyone who has so far taken the time to share their feedback by completing a survey or by emailing the team directly. Results of completed surveys can be found here:

Please note that the surveys run by the Pathways project team thus far have provided an initial indication into emerging key themes across each care pathway in the surveyed areas.

Whilst we have had a great response rate for many of the surveys, some service users have informed us that they experienced an issue submitting their surveys. If this was your experience, we apologise for any inconvenience caused and we would like to reassure you that additional feedback can still be sent to the team by email, if you would like to share your feedback in this way.

Should you have any additional feedback regarding the care you have received in any of these areas, or have any questions or comments regarding the Health and Care Transformation Programme, please contact

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