servicesServices and law | The price of services | Estimates
Services and law
So far, we have looked at your rights when buying goods but there are times when you pay people to give you a service.
Services are jobs you ask traders to do for you like repairing your bike or dry-cleaning your coat.
The law says that traders who work for you must:
- Do the job you both agreed on;
- Charge you a reasonable price;
- Do the work within a reasonable time;
- Do the job to a reasonable standard;
- If a trader fails to do any of these things you may be able to ask for your money back or for some compensation.
The price of services
Often you will know from the start how much a job is going to cost. For example, if you take a pair of shoes to be heeled, the shop can tell you exactly what you will have to pay to collect them.
You should not be charged more than the agreed price. Sometimes it isn't so easy. If a watch or electrical toy stops working, for instance, it may have to be taken to pieces to find out why.
It may need to have some parts replaced. All of this costs money but the shop may not be able to tell you how much until the job has been done.
In cases like these the shop may give you what is called an estimate. It means the shop is making a guess at how much the job is likely to cost. The price that you pay could be higher than the estimate but it shouldn't be way over the top.
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