shopping by post

You will often hear this called "mail order shopping". Goods can be ordered through the post from advertisements in newspapers or magazines or from special mail order catalogues.

Sometimes you can pay for the goods in instalments. It means that you pay a small amount each week or month for a fixed period of time rather than pay the full price at once.

You have to be over 18 to buy in this way. Buying from home through mail order can be a good idea especially if you find it difficult to get to the shops.

You are protected by the same shopping rules and can ask for your money back if the goods don't work properly or have been wrongly described.

But be careful. You may not like the goods when they arrive - pictures can sometimes be misleading. Some companies belong to trade associations who can help you if you have a complaint. Those that do will display a special symbol.

Look out for them if you decide to shop by post. If you have any problems with goods you have bought from traders through newspapers or magazines you can write to MOPS, 16 Took's Court, London, EC4A 1LB.

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