complaining
How to complain
Most people dislike making a fuss even when they have good cause for doing so. Like everything else, there is a right way and a wrong way to go about complaining.
Remember the Golden Rules:
- Always be polite and keep your temper. Being rude isn't clever and could even stop you from getting what you want.
- Make sure you complain to the right person. Someone behind the counter may be a part-time sales assistant who cannot deal with complaints.
- Get your facts straight. At the very least, you need to know when you bought the goods and how much they cost. A receipt is always useful.
- Take the goods with you, if you can, and ask to speak to the Manager
- Know your legal rights. If you are not sure ask. You can get free advice from our Consumer Advisers on 686500 or mail us.
If you complain by letter you will find a sample letter by clicking here. Your letter should:
- Say clearly what it is you are complaining about;
- Describe the goods and give their proper name and/or model number;
- Get your facts straight. At the very least, you need to know when you bought the goods and how much they cost. A receipt is always useful.
- Say when you bought them and how much they cost;
- Say what you want done about your complaint. If you want your money back, say so.
Remember to address your letter properly if you send it to the shop, you should address it to the Manager. When writing to the company's head office, send it to the Customer Services Manager.
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