Specific Policies

In support of this principal objective, the Water Authority aims:

To supply water to EU water quality standards at all times.
To supply water at sufficient flow and pressure for domestic pressures to all customers within the compulsory area of supply and by contract to customers outside that area.
To provide a customer service which meets a wide range of standards and to achieve these standards of service at reasonable cost.
To steadily improve efficiency through making the best possible use of the resources of income, manpower and physical assets.
To consult with customers about their present and future needs.
To deal with any problems as promptly, effectively and sympathetically as possible.
To conserve, protect, manage and develop its water resources.
To manage its assets through annually reviewing its Business Plan and through which it defines the outputs and assesses the total expenditure needs.
To recruit and motivate staff whilst seeking to introduce improvements in manpower utilisation, including the development and training of its manpower resources to meet these objectives.
To promote the safety, health and welfare of its employees.
To manage its expenditure to provide value for money at all times.
To pay for the cost of discharging its functions and responsibilities by levying a water rate and by making charges.
To keep Government advised, generally by consultation, on its activities and plans through the Department of Trade and Industry and other Government Departments, etc. as specified in the Water Act 1991.