“We have seen considerable progress in using ICT for genuine improvements in public service delivery and internal efficiency. As an example, the growth of on-line services via the Onemann programme has significantly exceeded targets for adoption by business and citizens, with over 5,500 companies and individuals registered, and over £11 million of payments for income tax, VAT and rates received by the new electronic payments channels.

The key challenge for the future is to ensure Government prioritises the drive for real productivity and customer service improvements.”

“There’s no doubt that the global economy presents challenges to us all at this time. Looking at our situation, we’ve made the substantive investment in technology infrastructure and competences – we’ve established a good platform for the future – now the priority for technology investment should be targeting business change that can evidence a tangible return.

We are looking for services that make the Island more attractive to businesses who have come to expect online, real-time, access-anywhere services from a modern jurisdiction. Services that improve access for citizens that allow them to 'self serve' over the Internet rather than use counters and telephones to contact Government. Services that involve less effort by Government to manage so we can release efficiency and funding to address other challenges. Services that we share rather than replicate in minor variants across different Departments.”