JUPITER Programme (Acronym: Joined UP Information for The Electronic Resident)
JUPITER is a Business Change Programme that will bring about a fundamental change in the way the Isle of Man Government uses Information Technology to modernise the business of government itself - achieving joined up working between different parts of government and providing new, efficient and convenient ways for citizens and businesses to communicate with government and to receive its services.
- Making government and services more accessible – evaluating convenient access to services through extended hours of working in One Stop Shops, Customer Service Initiative Contact Centres, kiosks, etc
- Building services around citizen’s choice – offer access to “joined-up” services that reflect customer preference as well as “life events”
- Ensuring Electronic Service Delivery does not create a digital divide – ensuring that all citizens have equal access to electronic services.
- Creating a “One Mann” service – work to share common customer information between service areas, respecting Data Protection, with the objective of seamless and efficient public service delivery.
- Creating one distinct corporate image of Government as the provider of e-services.
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