Crest
Isle of Man Government
Reiltys Ellan Vannin
Isle of Man Government Crest

Customs

The Treasury DepartmentIsle of Man Customs and Excise
Our Standards

In order to deliver the service that our customers require it is important to set out the general standards of quality and service that they can reasonably expect to receive from us.

These general standards are applicable to every aspect of our business and all our customers are entitled to expect us to be fair, to help, to provide an efficient service and to be accountable for what we do. A leaflet setting out these general and specific standards is available at Custom House or electronically below. We aim:

To be fair

To help

To be accountable for what we do

Downloadable Documents
Acrobat PDF FileCustoms and Excise service standards (65 kb)
Format:Acrobat PDF File

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