Customer Care Policy

The Aim

We aim to provide a focal point for sport and active recreation and its development through the provision of Sports and Recreation services and to ensure through a balanced programme of activities and opportunities that the NSC meets it's key roles as:

1. A community sports centre for the Isle of Man
2. A focal point for the development of sport on the island
3. A centre of sporting excellence

• And thereby cater for the sporting and recreational needs and aspirations of the island community and visitors;
• Ensure that programmes provide opportunities and positive encouragement for all groups within the community;
• Ensure a pricing policy that, whilst meeting income targets, encourages maximum usage of all facilities;
• Ensure that, as far as practicable, price is not a barrier to usage by any user group;
• Present the NSC to its customers as a friendly and responsive facility with a strong emphasis on customer care;
• Provide an environment for young people, which meet their aspirations but at the same time, satisfy the legitimate aspirations of parents as to the safety of their children;
• Ensure at all times compliance with statutory requirements and with industry-established guidelines for the safe and effective operation of sporting facilities;
• Ensure that all facilities and equipment are maintained to a high standard commensurate with the status of the NSC;
• Work in partnership with Sports Development, with the Isle of Man Sports Council, with governing bodies of sport and other agencies;
• Market the NSC and it's facilities and services, both directly and through public relations, in a positive way, encouraging customer loyalty without becoming, in reality or perception, a restricted club;
• Promote an active and healthy lifestyle by participation at the desired level in sporting and recreational activities;
• During school hours (term time) provide an emphasis on the provision of services to educational users whilst ensuring the availability of services to other appropriate user groups.

DisabledGo Information

Terms & Conditions

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