RENTSAbout your Rent | How Rent Is Set and Who Sets It | Knowing What You will Pay | How To Pay Your Rent | Problems With Payment
The content of this page applies to the Department's public sector housing, though the other Housing Authorities apply similar rules and guidelines. If in doubt, contact your Housing Authority. The contact details for all Housing Authorities on the Island are shown at the bottom of our Public Sector Housing Welcome page.
About your Rent
To make sure your rent account runs smoothly, you should:-
- Pay your rent when it is due;
- Let us know if you go away for any length of time;
- Contact us immediately if you have a problem paying your rent; and
- Tell the Housing Officer about any changes in circumstances which may affect the amount of rent you pay e.g. new lodgers.
To prevent problems and for information on how to act if you encounter financial difficulties, please see our section on Problems Paying and Debt.
How Rent Is Set and Who Sets It
Your rent is increased annually every April. The Council of Ministers sets the percentage that it will increase by.
Your rental charge is made up of a rent element and a rate element. The rent is set on a points system which takes into account such things as the size of your property and number of bedrooms.
Your Local Authority set the local rate.
Knowing What You will Pay
When you sign up to your tenancy we tell you how much the rent is, and when you should start to pay. The Department has two “no collection” weeks over Christmas and New Year as payments for this period are spread across the rest of the year. When you start your tenancy we give you a rent card which also shows the amount you should pay. Please try to use this card every time you pay your rent at the Post Office or at the central counter at Murray House.
Please note: If you are in arrears or on an agreed repayment plan then you will need to continue paying your rent over the two rent free periods in order to bring your account up to date.
How To Pay Your Rent
You must pay your rent and any other charges on time. Your rent is payable weekly in advance on Mondays, but you may be able to pay by agreement with the Department every two weeks or monthly if you prefer as long as your account is paid in advance. You can pay your rent in a number of different ways, for example:-
- Direct from your bank or building society account by Direct Debit. When you sign a Direct Debit mandate this allows the amount taken from your bank account to be adjusted automatically (after we have written to tell you) when your rent increases or decreases. It is important to make sure that there is always enough money in your account when the payment is due otherwise your bank will refuse to pay the Direct Debit and will usually charge you for the failed payment. If the payment is not made as arranged, your rent account will be in arrears and in breach of your Tenancy Agreement. Please see our section on the Standard Tenancy Agreement. Also, if you would like to pay your rent by Direct Debit, please click on our Direct Debit Form. Once you have printed off and completed the form, please submit it to the Department (on the address shown on the form) with a covering letter.
- Paying your rent at the Post Office counter – You can pay your rent by cash, cheque or debit card at your local Post Office. Remember to take your rent card with you to support which ever form of payment you chose. Cheques should be made payable to the Post Office, but please make sure that you have sufficient money in your account to cover the cheque.
- Paying rent by post - Never send cash through the post. You should send a cheque or postal order along with your rent card which will be returned to you. As above, please make sure that you have sufficient money in your account to cover the cheque as the Department reserves the right to refuse to accept cheque payments from tenants where previous cheques have ‘bounced’.
- Paying your rent direct from the DSC – If you are on Income Support or other benefits, you may be able to pay your rent directly from your benefit. Contact the Housing Officer (on 685955) or the DSC (on 685094) for advice on this method of payment.
- Paying your rent by debit card – Please contact your local Post Office or the Central Counter in Murray House on 686444/686445.
Problems With Payment
For information on how to deal with problems paying your rent, please go to our section on Problems Paying and Debt. Remember to contact the Department as soon as possible to help organise your payments. Telephone 685955 or e-mail us on firstname.lastname@example.org.
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