Private Box Service

Tariffs | Conditions of Service | Collecting Mail

Tariffs

Standard Fee for a Private Box for business and personal customers where mail is collected:-

A Delivery of the mail to the box holders normal address:-
Personal Box Fee	£97.85 per annum
Business Box Fee	£154.40 per annum
In addition to the standard fee the following services are available on request:-
Personal Box	£97.85 per annum
Business Box	£154.40 per annum
B Redirection of normal addressed mail (ie not including the box no.) transferred to the box:-
Personal Box	£97.85 per annum
Business Box	£154.40 per annum

Conditions of Service

Renting a Box

Q	How Can I Rent a Box?
A	You can only rent a box at the delivery office which delivers mail to the address given on the application form. The application form is available for download from the bottom of the page.
Q	How many boxes can I rent?
A	You can normally rent up to five boxes for each address. If you need more please contact Customer Services.

How the box address appears

The box Postcode is different from your normal address Postcode. The box address can be shown in full or abbreviated:

Full address	Abbreviated with name	Abbreviated name omitted
Any Company plc	Any Company plc	PO Box xxxx
PO Box xxxx	PO Box xxxx	ISLE OF MAN
1 High Street	ISLE OF MAN	IM99 1XX
ISLE OF MAN	IM99 1XX
IM99 1XX

If you want it to be abbreviated, please check that you are not contravening any legislation relating to how addresses are shown.

If you have requested an abbreviated address this is how your details will appear on our Postcode Address File. If an abbreviated address is used, Isle of Man Post Office reserves the right to supply the full address to any member of the public on request.

Collecting Mail

Where to collect it

Normally you collect your box mail from the delivery office. We will give you an authority card that you will need to show as proof of identity each time you collect your mail. Douglas delivery office has secure lockers for each Private Box which can be accessed during opening hours. If your box is in Douglas, in addition to your authority card we will supply you with two identical keys to access your secure locker.

Times at which you can collect it

Anytime during office/counter opening hours. Click here for counter opening times

If you move to another address

If you move to another address with the same delivery town you should inform Customer Services, of your change of address. If you move to another delivery town you will have to close the box, and will be able to redirect the box mail for up to 3 months if you wish.

If you do not collect your mail

Mail should be collected a minimum of once a month. If you fail to collect your mail for 3 consecutive months, we will have to cancel the box and all mail will be returned to the sender(s).

Deliveries to your Home or Business Address

Mail that you want delivered to your business or home should be addressed in the normal way. We will redirect it to your box only if you ask us to do so (see additional facilities on the application form).

If you want to cancel the Box

To cancel the box, you must give at least a months written notice to Customer Services, Isle of Man Post Office, Postal Headquarters, Douglas, IM1 2AA. Refunds are not available during the first twelve month period, but after are available on a pro rata basis. We also reserve the right to withdraw the service for any reason.

Misuse of the Box

The box cannot be used:

For any illegal or fraudulent purpose
By anyone not living or working at the address you give us on the application form

We reserve the right to withdraw the service if you breach any of the Conditions of Service. Once we have withdrawn the box, we will treat any incoming mail as undeliverable.

Situations in which we may Temporarily Suspend the Service

The service cannot be accessed on days on which mail is not being delivered.

We reserve the right to suspend it when postal services are suspended generally.

Downloadable Documents

Private Box Application Form May 2011 (323 kb)

Format:Acrobat PDF File

Private Boxes Terms and Conditions - December 2012 (115 kb)

Format:Acrobat PDF File

You will need Adobe Acrobat to download documents that are PDFs, this is available free by following this link:

Terms & Conditions