Annual reports
Annual Reports and Case Summaries
Complaints determined by the Adjudicators up to 31 March 2015 are contained in the annual reports relevant to the year in which the determination became final.
Complaints which become final from 1 April 2015 to present are listed individually as case summaries.
Case summaries
- Payment by a lender of the proceeds of a personal loan to a supplier of services to the borrower, rather than to the borrower themselves
- Complaint made to the Scheme which refers to the decision of a financial services provider not to make any payment in respect of a life assurance policy
- Complaint made to the Scheme that a local Bank was negligent in allowing a payment to be made to a fraudster
- Complaint made to the Scheme that a general insurance provider had unfairly dismissed a claim made against an after the event (ATE) insurance policy
- Complaint regarding the application of a wrong rating by a life insurance provider
- Complaint regarding the purchase of shares in a company listed on the NYSE
- Complaint regarding a loan guarantee
- Complaint regarding delays by the Provider in the endorsement of a Bond
- Complaint regarding the acceptance of incomplete dealing instructions
- Complaint made to the Scheme regarding an After the Event Insurance Policy
- Complaint made to the Scheme regarding a lost cheque
- Claim for financial loss incurred as a result of fraudulent withdrawals
- Financial loss due to incorrect information given by a Supplier
- Mis-sale of a consolidation loan
- Financial loss due to incorrect application of a Market Level Adjuster
- Mis-sale of a structured financial product
- Mortgage administration error
