Consumer Publications - How to solve your problems

Guidance & Advice Leaflets

All our leaflets are listed below. If you would like to receive one or more of these please contact us by telephone, fax or e-mail or alternatively you can read them online or download the electronic version for reading later. All the leaflets are available in Adobe pdf format. To read and/or save any leaflet just click on the filename.

Downloadable Documents
Beds (254 kb) Format:Acrobat PDF File
Car Repairs/Servicing (254 kb) Format:Acrobat PDF File
Carpets (254 kb) Format:Acrobat PDF File
Clothes (254 kb) Format:Acrobat PDF File
Double Glazing (254 kb) Format:Acrobat PDF File
Dry Cleaning (253 kb) Format:Acrobat PDF File
Electrical Goods (254 kb) Format:Acrobat PDF File
Fitted Kitchens (254 kb) Format:Acrobat PDF File
Gas Appliances (254 kb) Format:Acrobat PDF File
Goods (256 kb) Format:Acrobat PDF File
Identifying the Fault (250 kb) Format:Acrobat PDF File
Package Holidays (253 kb) Format:Acrobat PDF File
Prams (254 kb) Format:Acrobat PDF File
Sample Letters (255 kb) Format:Acrobat PDF File
Secondhand Cars (256 kb) Format:Acrobat PDF File
Services (254 kb) Format:Acrobat PDF File
Shoes (254 kb) Format:Acrobat PDF File
Three Piece Suites (254 kb) Format:Acrobat PDF File
Using Guarantees (251 kb) Format:Acrobat PDF File

You will need Adobe Acrobat to download documents that are PDFs, this is available free by following this link: