All our consumer leaflets are listed in this section - please select the publication you wish to download from the menu on the left.
You can read them online or download the electronic version for reading later. Alternatively if you would like to receive an original copy of the publication please contact us.
General information on the Consumer Advice Service can be found on the Consumer Advice page.
If you cannot find the information you require in the leaflet or Consumer Advice page or have a specific query on an issue please contact us.
If there are any topics on which you feel that we should develop a leaflet please contact us and let us know your ideas.
You may also wish to visit the About Us section. This contains information about the Office's plans for the future, its service levels and policies.
PLEASE NOTE: A charge is applied to commercial organisations who require Financial Services Ombudsman Scheme leaflets to be sent to them. Please contact 686500 to find out more or email us.