Business Publications - Office of Fair Trading Service Information

The Isle of Man Office of Fair Trading is committed to operating in an open and transparent way.

It has developed systems and procedures to ensure that members of the public can access information on the way the Office works and how that affects them.

The Consumer Advice Service Charter contains information on the work of Consumer Advisers and the standards of service consumers can expect to receive. The Enforcement Policy sets out the Office's commitment to ensuring businesses meet their statutory obligations in respect of legislation for which the Office is responsible.

An Annual Report on our performance in the past year and our Business Plan setting out our plans for the future can be found at About Us.

A procedure has been introduced to allow members of the public to obtain information on the work of the Office. Access to Government Information sets out this procedure.

Our complaints procedure has been developed to allow members of the public to raise concerns with us. Happy with our Service? tells you about the process.