Contact Us

Fax: +44 (0)1624 686504

Text: +44 (0)7624 166638 or 166 OFT

Opening Hours: 9am until 5pm (Monday to Friday)

Full Address: The Isle of Man Office of Fair Trading is located on the ground floor of the Isle of Man Government Building. The full postal address of the Office of Fair Trading is:

Isle of Man Office of Fair Trading

Government Building

Lord Street

Douglas

Isle of Man

British Isles

IM1 1LE

TRADING STANDARDS +44 (0)1624 686520

For advice and information on:-

Misleading advertisements/descriptions

Deceptive trading practices (including cowboy builders)

Unsafe consumer goods

Misleading prices

Timeshare

CONSUMER ADVICE +44 (0)1624 686500

For advice and information on your consumer problems including:-

Tenancy

Home improvement problems

Personal goods and services

Housefitting and appliances

Small claims

Used cars and motor cycles

Vehicle servicing

Holidays

Financial Services Ombudsman Scheme

LICENSING +44 (0)1624 686520

For advice and information on the requirements for the sale and/or storage of:-

Fireworks

Videos (and hire of)

Petrol

A licence is also required by non-resident traders, chapmen and moneylenders

DEBT COUNSELLING +44 (0)1624 686510

Free, independent, confidential and impartial advice on personal debt problems

Email: debt@gov.im

FINANCIAL SERVICES OMBUDSMAN SCHEME +44 (0)1624 686500

A free and independent dispute resolution service for individuals with unresolved financial complaints against IOM firms

Email: ombudsman@iomoft.gov.im

METROLOGY/CALIBRATION +44 (0)1624 686520

For information on our metrology or calibration services for industry

ADMINISTRATION +44 (0)1624 686530

Will connect you to the administration staff or Chief Officer

PHONE CALLS ARE RECORDED FOR TRAINING AND QUALITY MANAGEMENT PURPOSES

O.F.T