ABOUT MANX ELECTRICITY AUTHORITY (MEA)
Mission Statement
- The MEA recognises a skilled and flexible staff as its most valuable asset.
- The MEA is a quality organisation, which is committed to meeting best practice in all areas of electricity supply.
- The MEA will provide a safe, secure, efficient electricity supply to the Isle of Man having due regard to amenities.
- The MEA is committed to maintaining the highest standards of customer care and service with maximum reliability and minimum cost.
- The MEA is committed to providing a work environment to the highest standards of health and safety.
- The MEA is committed to long-term prices comparable to the industry's best utilities.
Functions and Responsibilities
The MEA is a statutory body charged with providing the people of the Isle of Man with a safe, reliable and economic electricity supply. The Authority has responsibility for the generation, transmission and distribution of electricity and for the billing and collection of revenue from these activities.
In addition, these services to the customers are enhanced by the provision of retail service centres where modern electrical appliances and authoritative advice on their use is available, coupled with a comprehensive Customer Service.
Headquarters
The Headquarters are situated at Ballacottier, IoM Business Park, Braddan. Total staff are 244 with an Annual Turnover in 2006/2007 of £57 Million.
The MEA became accredited with the Investors in People Award in April 2002 and we are seeking reaccredited in 2008 to ensure we continue to meet the standard. IIP is now part of the MEA's culture and it will take every member of staff's support to ensure that we continue to meet the standard.
The whole of the MEA's workforce play a vital role in achieving IIP Accreditation and the staff are proud to be part of an Investors in People Organisation.
Furthermore the British Safety Council 5 Star Safety Award – the only employer on the Island to have attained this accolade.
Retail Showrooms
The MEA has 5 showrooms situated in Douglas, Ramsey, Peel, Port Erin and Castletown, offering customers a wide range of electrical appliances and accessories. Customers are able to pay their accounts at any of the shops. The MEA encourages customers to pay by direct debit and also offers a variety of other methods by which they may pay their accounts.
Customer Service Desks are available in our larger retail outlets. Customers can visit a designated area where billing enquiries, engineering information, and all other MEA service requests can be addressed without the need to wait at payment desks.
The concept is that our specialist staff will endeavour to deal with all customer queries as and when they arise.
Staff training covers all areas of MEA business and our ultimate aim is provide a totally customer based service, with highly trained and dedicated staff providing this service at all MEA outlets.
MEA Structure
The MEA is directed by a Statutory Board of Tynwald.
The Chief Executive is responsible for the day to day functions of the Authority who is supported by 4 Directors, who are responsible for Generation, Network Services, Corporate Services and Finance.
Generation
The Authority constructed an 88MW Combined Cycle Gas Turbine Power Station at Pulrose in 2003 together with a Natural Gas Pipeline from Glen Mooar to Pulrose Power Station – this provides a diversity of fuel and a supply of natural gas to the Island.
Power Stations are situated at Pulrose, Peel, Ramsey and Sulby. Pulrose including the CCGT has a capacity of nearly 135MW.
Peel a capacity of nearly 40MW, a diesel generating station at Ramsey with a capacity of 3.6MW, and a small hydro station at Sulby with a capacity of 1.0MW.
Network Services
The MEA supplies over 43,000 customers by a distribution network of some 616km in total of 33,000 volt, 11,000 volt, 3,300 volt and 415/230 volt overhead lines and 1,165km of underground cables. There are approximately 1,000 substations.
The MEA also provides contracting services for the provision and maintenance of public lighting. Network Services are responsible for all aspects of the transmission and distribution of a safe, secure, reliable and adequate supply of electricity throughout the Island.
Subsea Cable
The MEA operates the 40MW subsea cable link in a customer services orientated manner whilst obtaining power on a least cost basis. This is in line with the electricity supply industry best practice.
MEA Telecommunications Project
Various options to use the huge telecommunications capacity afforded by the spare dark fibres of the UK-IOM Interconnector are currently being evaluated by a government working party. It is hoped that this will allow the speedy adoption of the recommendation so that the fibres can be set to work to the benefit of the Isle of Man as soon as possible.
Corporate Services
The Corporate Services Division is a cross-functional team within the MEA that provides Customer Services and Treasury, Accounting, Human Resources, Meter Reading, Information Technology and Legal Services functions. The Corporate Services team provides services both to MEA customers and internally to assist the MEA in its day to day operations and in meeting its statutory requirements.
As part of its Treasury and Accounting functions the Corporate Services team provide accurate and timely invoicing services to MEA customers, coupled with payment collection, credit risk management and debt control and make payment for the goods and services required by the MEA.
The MEA is proud of its reputation for quality and service, especially in relation to its 'at risk' customers, and the Corporate Services Division, along with the rest of the MEA, is committed to achieving the highest possible standards.
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