Welcome to MEA Customer Services
From here you can navigate around the website to find out information on ‘How To Save Money On Your Electricity Bill’ through to ‘What’s The Best Payment Method For You’.
The MEA is committed to maintaining the highest standards of Customer Care and service with the maximum reliability and minimum cost.
Customer Service is not only about meeting our customers expectations but exceeding them by focussing on offering value for money, getting our services right first time, every time and regularly reviewing what we are doing to ensure that we move ahead for the future requirements of our customers.
We have Standards of Service to meet. Our Customer Services Charter sets out these standards which are categorised as general standards of service performance. To view the Charter please CLICK HERE
If we fail to deliver our Standards of Service, we want to know about it so that we can put it right, and we would also like your feedback on any service that you have received that exceeded your expectations so we can ensure those service levels remain.
To provide the MEA with your feedback on line CLICK HERE, alternatively you can submit your feedback:
By telephone, dial 687687, option 2
In person, visiting any of our Showrooms around the Island or at our Headquarters at Ballacottier Business Park, Douglas
In writing, to our Customer Relations Supervisor at the Manx Electricity Authority, PO Box 177, Douglas, Isle of Man, IM99 1PS
By e-mail, firstname.lastname@example.org