Department of Infrastructure : ‘Report a Problem’ website and SMART phone applications

The Department has developed a new online website which will allow the public to easily report common everyday defects and problems to the Department. Once the report is submitted it will be sent directly to the relevant Department or team responsible for corrective action. To make this new service more accessible we have also developed a SMART phone App for the Android and Apple phones, which will allow users to report a problem on the move. Our main aim of this project has been to keep it simple and easy to operate, so we only ask three questions :-

• Type of defect – Select one of the following reports

Graffiti, Vandalism, Traffic Lights, Pothole, Broken Water Main, Faulty Road Sign, Planning Violation, Unlicensed Vehicle, Empty Salt Bin, Footway Defect, Blocked Gulley, Fly Tipping and Litter, Rogue Cones, Signs and Equipment and Abandoned Vehicles.

• Location – Use the map to locate and mark the problem (your phone may help do this automatically).

• Picture – If you have a picture, or can use your phone to take a photo of the problem, please attach it.

With any problem, the more information we receive the better as it will allow us to prioritise and send the most appropriate team to resolve the problem. The new site can be found www.reportaproblem.im which contains the links to the SMART phone applications.

This site has been designed to capture routine defects and any urgent defects should always be reported to the Departments control room on 672000 (24 hours).

Following last year’s severe winter the Department has faced a major challenge to keep the road network in good condition. To address the problem of damage and deterioration the Highways Division have utilised a variety of techniques including short term emergency repairs of dangerous defects, jetpatching, road and footpath patching and localised resurfacing. This work has been very successful such that the number of emergency defects has fallen significantly and those which do still occur are being dealt with almost immediately.

Potholes can also still be reported at potholes@gov.im.

Further information: Jason Poyzer tel. 720940