27th June 2012 Householders be wary: a reminder from the Office of Fair TradingThe Isle of Man Office of Fair Trading has issued a timely reminder to householders to be wary of using builders who call at their homes without an appointment offering to do work. The OFT is aware of builders who are currently operating on this basis in the Island. Past experience of such builders indicates that the quality of their work is of a poor standard. Despite numerous warnings issued by the OFT consumers are still falling victim. Consumers approached by these builders are often persuaded to accept their offer because they are cheaper than local builders and they can begin straightaway. Good local building firms may be very busy and not be able to start straightaway but waiting for them is a much better option. Even if problems do occur with their work the firms are still here to sort things out. Many ‘cowboy’ builders who cold-call not only carry out poor quality work but also use sub-standard materials so the job could be doubly shoddy. Any “guarantees” provided are likely to be worthless. They will often pester householders into having unnecessary work done and have even been known to take their victims to the bank to secure payment. The likelihood of them returning to put work right is minimal unless they think that they can con more money out of their victims. It is often the elderly or the vulnerable who are targeted. Chief Inspector of Trading Standards, John Peet offers these tips to avoid being the victim of a ‘cowboy builder’:
The Office produces a leaflet “Home Improvements – A guide to having work done on your home” which can be obtained from the Office in Lord Street, Douglas, telephone 686500 or from its website www.gov.im/oft. If a householder is concerned that they may have fallen foul of these problem builders they should contact the Office’s Trading Standards staff on 686520. NOTES In addition to the problems caused to consumers, “cowboy builders” also cost the Island’s economy by:
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