30th September 2009
Freeview National Retune
A national upgrade of the Freeview service is happening and viewers are being reminded to retune their equipment from lunchtime today, Wednesday, 30 September* so they can continue receiving all channels and services available to them, including Five.
On-screen messages1 have appeared over the last three weeks on the BBC channels, ITV, Channel 4 and Five giving details of the retune date and where to go for further information.
The majority of people find retuning their Freeview equipment straightforward. If people should need further help they can visit an information website www.tvretune.co.uk to download easy-to-follow retuning guides for the most popular Freeview equipment or call the automated TV Retune Helpline on 08456 05 11 22. Agents will be available to take calls from 8am until 10pm weekdays and 10am until 8pm at weekends. A video showing people how to retune is also available online.
Technical changes, including preparations for the future availability of HD channels on Freeview, will take place during the morning of 30 September and are expected to be complete by lunchtime. All Freeview boxes, Freeview+ digital TV recorders and digital TVs can be retuned at any point after this. To avoid losing services viewers are advised to retune equipment as soon as practicable from lunchtime on Wednesday 30 September.
The following changes to Freeview channels and services will be made on the 30 September:
It’s important that viewers don’t retune before lunchtime as they will find that even if the channel or service name appears in the on-screen TV guide, the channel itself will not be available or may have been moved to a temporary location.
After retuning, the viewer will find a small number of channels in a new position on their on-screen TV guide. The updated channel list, effective from 30 September 2009 is available at www.freeview.co.uk/channels.
Ilse Howling, Managing Director of Freeview said:
“These are significant and necessary changes which will immediately bring Freeview viewers new channels, introduce new homes to existing channels and prepare the platform for the future availability of Freeview HD.
“Freeview already offers quality channels including 13 of the 15 most watched channels and this retune will allow more viewers to benefit.”
Notes: * Viewers not able to retune on the 30 September can do so anytime afterwards
How to retune (guide only)