Communication and Interpersonal Skills
Our interpersonal skills are reflected in how we relate to and communicate with others. Developing these skills can ensure that we get the right message across so that it’s received in the right way.
There is a saying: “it’s not what you say it’s the way that you say it” and choosing the right words, style, tone and medium can be key to communicating effectively and building positive relationships with both our customers and our colleagues.
For further information about the courses within this category please select from the menu on the left hand side.