FREQUENTLY ASKED QUESTIONS
Q. How do I go about getting the learning I need?
A. Look into the opportunities available and take advice from the Learning Team. Then take your suggestion to your line manager. You can do this through the Personal Development Planning process or at other times of the year. Once you have gained informal agreement complete the Application for Study leave form which will clarify all the reasons why you need that learning, the costs etc. Get that signed off and then apply for your programme.
Q. How do I know what is available from the Learning Team?
A. Have a look at our Prospectus for more information. It’s available on this site. Otherwise, come in and see us. If you are interested in studying for a Higher Education programme with us you may find it useful to come for an Informal Information Interview (III) which will help you talk through your options and explain the routes through the HE programmes on offer.
Q. Can I study with the Learning Team if I work in the voluntary sector?
A. Most of our programmes are open to anyone working in health and social care irrespective of employer. Certain charges MAY apply for some courses. The course charging policy is available in the Key Documents section of this site.
Q. How do I become a nurse?
A. The Learning Team runs a 3 year, full-time Pre-Registration educational programme to achieve a BN or MN in Nursing Studies through the University of Chester. Recruitment takes place in Spring for a September start. The course is open to Island residents only and is subject to having 240 UCAS points. For more information see the Nurse Education page.
Q. I am a new manager who has to complete appraisals on staff for the first time. How do I do that?
A. Take a look at our Career Support page where it will explain all about the performance management schemes in place in DH and DSC. We also deliver Soft Skills of Appraisal training and you can have one to one support from our Training Manager as well. Good luck!
Q. Are there any courses I can do to help me manage my team?
A. The Learning Team manages and runs the Integrated Leadership and Management programme which is at four levels: Foundation, Operational Manager, Middle Manager and Senior Manager. The course run every five to six months and include learning sets and 360 feedback. Contact the Learning Administrator for the Programme on +44 (0) 1624 642933.
Q. I hear the NVQ has changed now. Can I still do something like it?
A. You can follow a programme under the Qualifications and Credit Framework (QCF) which has now taken over from the NVQ. The Learning Team runs QCFs in Health and Social Care, Customer Service, Perioperative Care and many more.
Q. I’d really like to be a QCF Assessor. How do I go about it?
A. We’d love you to help with that as you can observe your colleagues in the workplace and help them to achieve their qualifications. Just contact Voirrey Kewley, the QCF Co-ordinator who will put you on the next Assessors course.
Q. The facilities at Keyll Darree look really nice. How do I hire them for my event in a few months?
A. The rooms are available for hire. See the charging policy and give the Reception a call on +44 (0) 1624 642934
Q. I’m looking after my husband who has Parkinson’s disease and supporting the Parkinson’s Association by doing research for them. May I use the Library to find out more about this condition?
A. The multi-professional health and social care library at Keyll Darree is open to anyone with a legitimate interest in health and social care. Just call in and ask.
Q. I can’t get to the Library during office hours because of my work commitments. How will I get the books I need?
A. The Library is open 24 hours per day, 7 days per week. It is staffed during during office hours. The rest of the time you will need an access card. Just ask at the Library and they will sort it out for you.
Q. I’d really like to come to the courses but I’ve never done anything like that before. Could I do it without taking the assessments?
A. Not all courses have assessments anyway so come along and see what we have. Where there are assessments we would always encourage you to take them because that is your opportunity to consolidate and enhance your learning and apply it to your work. We will be happy to support your along the way, and we can provide study skills training to help you get started.
Q. I’m worried that I’m not keeping up to date with my mandatory training. What do I do?
A. Your first port of call is your line manager. All staff should be enabled to attend their mandatory training but you have a responsibility to ask for that too. Your manager should have a copy of the Mandatory Training Policy so that your needs are clear and if she has any difficulty accessing the training she/he should ask their manager or the specialists who deliver this training.