PATIENT SAFETY AND QUALITY FORUM
The Patient Safety and Quality Forum is chaired by a Public Representative and meets at Noble’s Hospital every two months.
In 2008 the Patient Safety and Quality Forum spent considerable time establishing what issues really matter to patients and the public and the way health care is delivered on the Island.
Following feedback, the Patient Safety and Quality Forum concentrated on four main projects throughout 2009.
Inpatients Satisfaction Survey:
An inpatients satisfaction survey was customised for Noble’s Hospital, and asked patients about their stay in hospital from their admission to discharge; this survey also covered aspects such as how they were treated by staff, nurses and doctors. This survey was put in place in August 2009 and the findings will be analysed by the Government Economic Affairs Division and the results published early next year.
Hand washing “Keep em Clean” campaign:
A high profile hand washing “Keep em Clean” campaign launched in July 2009 was implemented throughout the hospital to ensure vigorous standards of hand hygiene. It engaged patients, visitors and staff by conducting several interactive events, such as children’s “design a bug” and parents hand washing competitions, a fully interactive open day that allowed members of the public to see for themselves how easy infection can be spread if there is poor hand hygiene standards. The group have designed eye catching posters that are displayed around the hospital and will change on a monthly basis. This was a highly successful, fun method of raising the profile of hand hygiene.
Environmental Audit Tool:
Developed an Environmental Audit tool, where all clinical areas within the hospital have been audited. The audit addresses the “feel of the area”, standards of cleanliness, the décor, facilities and appropriateness of information available to patients and visitors. The audits have reassured us that overall we are meeting the expectations of our patients and visitors.
The Medical Director and the Director of Nursing, Midwifery and Professional development and a public representative visit a clinical area once a month (called a Patient Safety Walk) to inspect general organisation and cleanliness, but more importantly to talk with front line staff, patients and their relatives about current experiences.
Suggestions offered by this group of people have lead to rapid improvement initiatives such as dressing gowns being available for patients waiting for x ray procedures, to long term improvements to the rehabilitation gym.
The Patient Safety and Quality Forum represents the general public, giving them a say in how their hospital is run and ensuring that all patients get the best possible treatment the Island can offer. Public representation has proved to be highly successful in shaping the future developments and standards within Noble’s Hospital.
This form of representation also extends further than the Patient Safety and Quality Forum, with numerous project teams already benefiting from representation by a member of the public.
Alan Crowe, MLC, Member for Health said,
“I am delighted that this important partnership between the Health Service and patients is helping us to improve the services we provide.”
The Patient Safety and Quality Forum are currently seeking additional public representatives to join a number of teams. If you are interested in contributing to the way in which health care is planned, delivered and evaluated on the Isle of Man, we would like to hear from you.
Please contact either of the following for further details: Jayne Kerruish Senior Nurse Patient Safety and Governance on +44 (0) 1624 650763 or Jayne.Kerruish@gov.im or Bev Critchlow Director of Nursing Midwifery and Professional Development on +44 (0) 1624 650601 or Bev.Critchlow@gov.im
Picture 1:: l-r Sue Rafferty, Health Records Manager; Brian Christian, Senior Nurse Ortho/Trauma Directorate; Jayne Kerruish, Senior Nurse Patient Safety and Governance and (seated) Martyn Lowey, Public Representative
Picture 2: Martyn Lowey, Public Representative; Andrew Simpson Business Support Team and Janet Bailey, Public Representative