TRANSFORMING CARE AT NOBLE'S HOSPITAL
What is it?
"Transforming Care" is an ongoing project in which many of the vital aspects of patient care are reviewed to ensure that they meet, and where possible, exceed patient expectation.
Why is it needed?
There have been numerous advances in health care over the last decade. It is important to us that whilst advancing the practice of health care we do not lose sight of the fundamental aspects which can matter the most to patients.
What are these fundamental aspects of care?
They include aspects of care such as: privacy & dignity; communicating with patients & relatives; pressure ulcers; food & nutrition, record keeping and caring for vulnerable adults.
What will this mean for patient care?
Patients will be placed at the centre of all hospital activity; where ever possible, hospital routines will be adapted to patient need rather than expecting patients to adapt to hospital routines. Transforming Care is about making significant and sustainable improvements in patient care.
What changes can I expect to see?
A variety of small scale improvements (rather than a few large changes), all of which will directly improve patient care. Specific examples are available in the posters surrounding this one.
Activity report from the Noble’s Hospital Transforming Care Groups
The 6 individual project groups remain very active and have championed many initiatives during 2011; this summary report provides three examples from each of the project groups.
Nutrition Action Group
- Launched the Hydration Campaign
- Is currently redesigning the hospital menus and producing a diet manual for wards
- Introduced “Dining Companions” at ward level to assist nursing staff to provide a conducive environment for meals and to assist any patients who require help to eat their meals
Subgroup lead: Sue Christie, Dietetics Manager, email: firstname.lastname@example.org
Vulnerable Patients Group - Finalists in the 2010 Isle of Man Newspapers Awards for Excellence (Public Service Achievement category) and Department of Health Top Team Award
- Working in partnership with patient representatives for older patients and those with learning disabilities or mental health problems being treated in an acute hospital
- Sourced champions from each ward and is currently developing a training package for champions to cascade to ward teams
- Worked with patient representatives to develop and run an Island-wide Vulnerable Adults conference in October 2011
Subgroup lead: Shelagh Leonard, Senior Nurse Professional Development; email: email@example.com
Pressure Ulcer Group
- Island audit of the Wound Formulary completed
- Less expensive equipment to prevent heel ulcers have been sourced. Two Business Cases have been presented to the Product Approval Group; we are awaiting the outcome
- Weekly pressure ulcer reporting continues and the annual prevalence audit has been completed
Subgroup lead: Pam Fulton, Tissue Viability Specialist Nurse, email: firstname.lastname@example.org
Privacy and Dignity Group
- Making links into the community via Castle Rushen High School
- Is trialling new products to maximise patients’ dignity when undergoing investigations or treatments requiring intimate body contact
- Working with the electro-cardiograph (ECG) Department to promote patients’ dignity when having ECGs recorded
Subgroup lead: Cathie Quine Senior Nurse, Patient Safety and Governance, email: email@example.com
Record Keeping Group
- Developed a work book to assist practitioners to ensure their record keeping supports optimum patient care
- Actively audited patient records
- Reviewed all patient documentation
Subgroup lead: Sandra Pressley, Senior Nurse Practice Development, email: firstname.lastname@example.org
- Conducted a hospital wide audit of communication aids and supplemented those areas where aids were missing or broken
- Established patient and visitor information boards for each ward
- Updated patient and visitor information
Subgroup lead: Jayne Kerruish, Senior Nurse, Patient Safety & Governance, email: email@example.com
NOBLE'S HOSPITAL…MAKING A REAL DIFFERENCE TO PATIENT CARE