COMMUNICATIONS
The Department of Health aims to make communication between managers, staff and the public as efficient, easy and safe as possible.
Computing Facilities and Data Systems: After being set up with a network account, new computer users will be required to participate in security awareness training before they can be provided with electronic mail and Internet services. Employees must not connect unauthorised equipment to any Departments of Health computer or equipment or download, install or use and unauthorised software on the network.
Email and Internet: Access will be available to most staff, however those without immediate access will be able to log on to the two computers next to the staff restaurant at Noble’s hospital. The Government Intranet includes Department of Health pages and it lets staff browse documents of interest. The Department of Health website (www.gov.im/health) provides more information about the different divisions. It will be the responsibility of each user to ensure the technology is used in a manner consistent with the email and Internet policies and procedures. The email and Internet access is for conducting business, however, local departmental policies might allow for occasional and reasonable personal use. Certain sites are not available on Government computers, such as social networking, eBay or other auction sites.
Copyright: It is a concern of the IOM Government that the network is being adversely affected by the trend for staff to store large volumes of personal pictures, music and other material, much of which may be unauthorised, copyrighted material. According to the Copyright Policy: employees should not make, store, transmit or make available unauthorised copies of copyrighted material or parts of it; they should not download, upload, store or make available unauthorised copies of copyrighted material or parts of it via the Internet using IOM Government systems, equipment or storage media.
Help Desk: Most Department sites have a nominated Computer Liasion Officer to be the first point of contact for problems with hardware, software or telephone equipment. If there are any problems with hardware, software or telecommunication equipment, or if employees wish to make enquiries, they will contact their Computer Liaison Officer (CLO) who is present on most sites.
Telephone: The telephones are intended for conducting business and not for personal use. Departments of Health telephones operate a blocking system which limits the type of calls some can make, for example local, national or international. When answering calls, employees should answer quickly, responding in a helpful, courteous and polite manner. They should greet the caller with Good Morning or Good Afternoon and then identify themselves and the division they work in. The Code of Practice for the Delivery of Services to Customers includes more detailed information and can be found in poster and leaflet format in places of work.
Staff Newsletter: Staff will be able to submit articles and ideas to "InTouch", the informative and creative bi-monthly in-house staff newsletter, and to Update, the magazine published four times a year by The Civil Service.
Staff Suggestion Scheme: The Brainwaves suggestion scheme aims to give all staff the opportunity to influence the way the Departments of Health works.
