CUSTOMER SERVICES

By following the links below, you can find out more about our customer service standards, how we review and monitor them and also how you can complain if you feel you have not been treated fairly or correctly.

Index

You can visit our online feedback form and register your comments there.

Downloadable Documents

Social Security Division - Service Standards (49 kb)

Format: Acrobat PDF File

Information on Customer Service Standards within the Social Security Division.

CSS1 - Customer Service Standards (768 kb)

Format: Acrobat PDF File

This leaflet outlines the standards of service you can expect from the Social Security Division.

If you think our decision is wrong (400 kb)

Format: Acrobat PDF File

This leaflet outlines how to appeal against a benefit decision.

Section 18 - Benefits and Contributions Information Guide. (33 kb)

Format: Acrobat PDF File

This is an excerpt from our guide which outlines our Customer Sevices Standards.

Code of Practice for the Delivery of Services to Customers (906 kb)

Format: Microsoft Word

Code of Practice for the Delivery of Services to Customers

You will need Adobe Acrobat to download documents that are PDFs, this is available free by following this link:

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