ANNUAL EXIT SURVEY RESULTS

More information about the survey and this year's results are detailed below or you can e-mail us at socialsecurity@dhss.gov.im

The Department of Health and Social Security recently conducted an annual survey of customers visiting its headquarters at Markwell House, Douglas.

The survey was carried out by the Government's Economic Affairs Division in July this year. Visitors to Markwell House were asked about the quality of the services provided. They were asked to rate the quality of staff, the environment and the opening hours. Each aspect of service was rated against a five point scale, with 1 representing a rating of not at all satisfied and 5 indicating very satisfied.

92.1% of respondents were more than satisfied with the service provided, awarding a rating of 4 or 5. 73.6% of respondents gave the maximum possible rating of 5, compared to the survey result last year when 48% of respondents were more than satisfied with the service provided.

Four out of five respondents said that they did not see the need for any improvements in Markwell House. The main areas of comment from those who would like to see improvements related to furniture and equipment and privacy.

Jan Mellows, Quality and Customer Services Co-ordinator for the Department said

"This year's survey has provided a further measure of customers' satisfaction with the service provided at Markwell House. I would like to thank everyone who responded to the survey which has helped us to identify which aspects of our services are important to customers. Visitors were in general highly satisfied with the service provided. Action will be taken to resolve any issues highlighted by customers during the survey"

DisabledGo Information

Terms & Conditions