COMPLIMENTS & COMPLAINTS

Your views

Your views about the service you receive in our hospital and from our staff are important to us. You can help us by letting us know how you found our service. What went well and not so well and what went wrong? We aim to get things right but If for any reason things go wrong, we want to know, so that we can learn from the experience By listening to your opinions we can identify improvements needed. We really value your views.

You may be invited to take part in a patient satisfaction survey. If so, please take this opportunity to give us your opinions in complete confidence. We will be pleased to receive your comments and suggestions at any time.

Compliments

You may want to pay us a compliment and this helps us to highlight good practice.

Complaints

If you are dissatisfied with any aspect of the service or treatment, we hope you will raise these issues with the staff caring for you so that they can put things right at once. If you prefer to raise your concerns with the senior manager please ask.

If your concerns have not been dealt with to your satisfaction, you may make a formal written complaint to the Complaints Manager.

For more detailed information please refer to the leaflet A Patient's Guide to the Complaints Procedure for Hospital and Community Health Services in the Isle of Man, available in wards and all patient areas.

Please be assured that your complaint will be dealt with promptly, courteously and in confidence.

Downloadable Documents