Change how menu appearsFREQUENTLY ASKED QUESTIONS
Health Services
| Q | I want to take a holiday on the Isle of Man. Will I receive medical treatment if I need it? |
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| A | All visitors are entitled to immediate and necessary medical treatment in an emergency situation, for which no charge will be made. However, if you are subsequently admitted to hospital a charge may be made for all treatment received unless you are a resident of the UK. Therefore we advise you take out comprehensive health care insurance prior to any trip to the Isle of Man. Enquiries should be directed to the Health Services on 01624 642608. Email: healthservices@dhss.gov.im |
| Q | I am a pensioner currently living on the Isle of Man who wishes to move to a European Union country. Will I be eligible for medical treatment in the country I move to? |
| A | An Isle of Man pensioner who takes up permanent residence in a European Union country will receive medical cover in that country if they have paid sufficient national insurance contributions in the UK - not the Isle of Man - to give them entitlement to at least 25% basic retirement in their own right. To check your entitlement, please contact the Pensions Department on 01624 - 685176. Email: socialsecurity@dhss.gov.im |
| Q | I have an NHS appointment at a hospital in the UK. Who do I contact with regard to my travel arrangements? Do I have to pay for the travel? |
| A | Travel arrangements for you to attend and return from a UK hospital appointment are made by the Patient Transfers section. The only travel costs associated with your attendance at your NHS appointment will be local taxi fares, unless you are deemed to be in receipt of a low income. Further enquiries should be directed to the Patient Transfers section on 01624 - 642673. Email: healthservices@dhss.gov.im Q. I am an Isle of Man resident travelling to the UK and wish to receive NHS services whilst there - do I need to take anything with me? A. You will need to have a passport or proof of residence in order to receive NHS services. This does not affect those who are referred to the UK. |
| Q | Can somebody accompany me to my appointment? |
| A | If it is deemed necessary by your doctor on either age or medical grounds, you will be able to take somebody with you. The Health Services will also organise and pay for their travel. Email: healthservices@dhss.gov.im |
| Q | Am I entitled to funding towards private medical treatment ? |
| A | No. The Department is only allowed under legislation, to provide treatment under the National Health Services. Email: healthservices@dhss.gov.im |
| Q | What is my entitlement to a second medical opinion? |
| A | You are entitled to be referred for a second Consultant opinion if both you and your General Practitioner agree that it is desirable. A leaflet which gives a more detailed explanation of your entitlement to a second medical opinion is available from General Practices, Pharmacies, the Citizens advice Service, or direct from the Health Services on 01624 - 642608. Email: healthservices@dhss.gov.im |
| Q | Where can I borrow a wheelchair? |
| A | Physiotherapy, Noble's Hospital on 01624 642158 or the Red Cross on 01624 621857or Circa on 01624 613713 |
| Q | How do I start a nursery? |
| A | Contact registration officer on 01624 - 685159 and ask for an information booklet. |
| Q | How do I become a childminder? |
| A | Contact Social Services Administration on 01624 - 686192 and ask for an information booklet. There afternoon and evening information sessions for prospective childminders. |
| Q | Where can I get a list of childminders/ nurseries/ playgroups? |
| A | Contact Social Services on 01624 - 686192. |
| Q | I want to complain about a private nursing or residential home. |
| A | You should contact the Nursing and Residential Homes Registration Officers on 01624 - 686176 |
| Q | Where can I complain about a residential home? |
| A | If it is a Social Services home, you should complain to the home itself. If you get no satisfaction you can speak to the Service Manager for the Elderly on 01624 - 686203. If it is a private home, |
| Q | What is the Home Care Service? |
| A | The Home Care Service provides support to enable people to continue living in their own homes for as along as they are able. The amount of help provided depends on the needs of the individual client who is encouraged to remain as independent as possible. |
| Q | Who can get Home Care? |
| A | Those who are unable to cope with personal care and physical tasks due to illness and age. Post operative conditions requiring rest and convalescence, psychological or mental conditions which interfere with ability to look after themselves, long term disabilities, post natal complications, carer needing support. |
| Q | What do Home Carers do? |
| A | Following assessment of the needs of the client by the Home Care Organiser, and taking into account the ability and expectations of the client and any other support available a care plan is drawn up, specifying what tasks the Home Carer will undertake. This may be any of the following :- Assisting with washing/dressing, toileting, preparation of food, lighting coal fires/bringing in coal, shopping/paying bills, collecting benefits from the Post Office, ironing, bed changing and some housework |
| Q | I wish to obtain information about job opportunities within the DHSS, who should I contact? |
| A | Medical Staffing - Contact Mrs Hilary Leece on 01624 - 642616 Hospital : Nursing, Professions allied to Medicine, Professional & Scientific and Support Services - Contact Mrs Janice Cowin on 01624 - 642419 Primary Health Care - Contact Mr Colin Whiteway on 01624 - 642680. Social Services - Contact Mrs Gwen Tuck on 01624 - 686206. Civil Service Administrative & Clerical - Contact Personnel Office on 01624 - 685000 |
| Q | If I have a query about a Communicable or Infectious Disease who do I need to contact? |
| A | Public Health Directorate on 642639 and ask to speak to the Communicable Disease Consultant or Public Health Nurse. |
| Q | If I need advice about travel vaccinations who do I contact? |
| A | Public Health Directorate on 642639 and ask to speak to the Communicable Disease Consultant or Public Health Nurse. |
| Q | If I think that I am suffering from food poisoning, who do I contact? |
| A | Please contact your GP who will take tests and contact the enquiry desk within Environmental Health on 685894. |
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