QUALITY AND CUSTOMER SERVICE

It is a key policy objective of the Department to 'develop the quality of services to the public'. The publication of customer service standards by the main service areas of the Department represents a significant contribution towards that objective.

You can find out more about our customer service standards, how we review and monitor them, by visiting the relevant page for that service.

By clicking on the text below, you can register your comments about the standard of service you have received or complain if you feel you have not been treated fairly or correctly.

There is a Vision Group at Noble's Hospital which was established following a firm commitment by the DHSS to the importance of customer care. For more information click the link at the bottom of the page.

The 'Vision' Group has a membership which is multiprofessional and is therefore representative of the whole hospital. If you have any comment regarding customer service, we would appreciate it if you would take the time to contact us on customer.service@nobles.dhss.gov.im

Clinical Governance is one of the most fundamental forces shaping the National Health Service. Successful implementation is a complex and long-term task, requiring a move toward an open, transparent and blame-free culture, which is questioning and critical of the system as a whole, rather than of the people working in it. Clinical Governance requires us to ask - not who is wrong, but what is wrong?

Downloadable Documents