Isle of Man Government ICT Policy

Isle of Man Government is committed to the use of integrated ICT for competitive advantage. Accordingly, Government will maintain a central strategic ownership of ICT technologies, process and data architectures, standards and governance, and ICT Production Services. This enables an over-arching perspective of ICT and its contribution to the effectiveness and productivity of Public Service, as well as driving a more efficient cost base for ICT in Government.

ICT will deliver for Government, working in close conjunction with key business areas where appropriate:

• A single, consistent, integrated way of doing business with Government – 'Onemann'.
• A set of common services to be used consistently throughout core business processes, such as Electronic Payment engine, Document and Records Management and retrieval, and key KYC information integrated with User Enrolment and Authentication.
• A cross Government set of best practice processes (known as enterprise solutions) including Management & Financial Accounting (Microsoft Axapta), Customer Relationship Management (CRM), and Human Resources Management.
• 'One stop shop' – a walk-in centre where a wide range of services across Government can be accessed either electronically or with assistance from trained staff.
• Assist in identifying opportunity for Shared Services where a sustainable business case can be developed.
• Identified benefits, as appropriate to the individual business case, monitored through a Benefits Realisation model.