Covid-19 Coronavirus

Isle of Man Office of Fair Trading

Head Office

Thie Slieau Whallian

Foxdale Road

St John’s

IM4 3AS

Telephone:

+44 1624 686500

Email:

Send email

Debt Counselling Service dedicated confidential freephone line: 08081624080

Button _OFT_Consumer Advice Button _OFT_Managing Your MoneyButton _OFT_Licensing And Registration Button _OFT_home Improvement AdviceButton _OFT_Trading Standards Competition and MarketsButton _OFT_financial Ombudsman Scheme (1) Button _OFT_scams (1)Button _OFT_Equality Tenancy protection buttonButton _OFT_Contact Us (1) 

The Work of the Office

In summary our work involves enforcing criminal consumer protection legislation and advising on civil consumer legislation.

Criminal Legislation

The criminal legislation enforced by the Office only covers persons in business and is intended to ensure that consumers are protected and that a level playing field exists for competing Island businesses.

Our legislation covers a wide variety of matters such as weights and measures, inaccurate descriptions of goods or services, safety of consumer goods, timeshare complaints, and we register moneylenders, fireworks stores, video shops and petrol stations to ensure they meet all requirements which are laid down in the legislation.

Civil Legislation

The Office cannot enforce civil legislation. Such legislation provides consumers with certain rights when purchasing goods and services and these rights can ultimately only be enforced by the consumer through the Courts. Unsatisfactory goods and services, breaches of contracts for goods and services are examples of matters covered by civil legislation.

The office does provide advice and information on civil legislation and our staff place an emphasis on encouraging consumers and businesses to behave fairly and reasonably when dealing with problems.

  • Director - to be confirmed

Find out more

News

Back to top